Last updated: [07-02-2026]
At Automation Community, we strive to deliver high-quality educational content, training programs, and support services related to automation, instrumentation, PLC, DCS, SCADA, and industrial technologies.
Please read this Refund & Cancellation Policy carefully before making any purchase on our website.
By purchasing any product or service from Automation Community, you agree to the terms outlined below.
1. Nature of Our Products & Services
Automation Community primarily offers:
- Digital courses and training programs
- Online learning materials (videos, PDFs, quizzes, assignments)
- Membership-based access
- Paid technical support and consulting services
- Digital subscriptions or time-bound access
⚠️ All our offerings are digital and non-tangible in nature. No physical goods are shipped.
2. General Refund Policy
Due to the digital nature of our products:
❌ Refunds are NOT automatic
❌ Refunds are NOT guaranteed
Refunds are evaluated case by case, strictly under the conditions mentioned in this policy.
3. Eligibility for Refund
You may be eligible for a refund only if ALL the following conditions are met:
- The refund request is submitted within the allowed refund window (if applicable)
- Less than a reasonable portion of the course/content has been accessed
- No misuse, violation, or policy breach is detected
- The request falls under valid and acceptable reasons
4. Non-Refundable Items
The following are strictly non-refundable:
- Fully accessed or substantially consumed courses
- Downloaded digital materials (PDFs, files, resources)
- One-time workshops, webinars, or live sessions once attended or accessed
- Paid support services after a ticket/query has been submitted
- Subscription fees already used for the active period
- Discounted or promotional purchases (unless explicitly stated)
5. Paid Support & Consulting Refunds
For paid support plans:
- Once a support request, ticket, or consultation is initiated, no refund will be issued
- Unused support time or partially used support is non-refundable
- Refunds will not be provided for delays caused by:
- Incomplete user information
- User unavailability
- External dependencies beyond our control
6. Subscription Cancellation Policy
If you are on a recurring subscription:
- You may cancel future renewals at any time
- Cancellation stops future billing only
- No refund will be provided for:
- Current billing cycle
- Already paid subscription period
Access will continue until the end of the paid term.
7. Technical Issues & Platform Errors
Refunds may be considered if:
- You are unable to access purchased content due to a verified technical issue
- The issue is reported promptly
- Our support team is unable to resolve it within a reasonable time
⚠️ Issues related to user devices, internet connection, browser settings, or third-party software are not considered platform faults.
8. Refund Request Process
To request a refund:
- Email us at [support@automationcommunity.com]
- Use the subject line: Refund Request – Order ID
- Include:
- Registered email ID
- Order ID / Transaction ID
- Product or service name
- Clear reason for the refund request
Incomplete requests may be rejected without review.
9. Refund Review & Decision
- All refund requests are reviewed manually
- Decision time: 7–10 business days
- Automation Community reserves the sole right to approve or reject any refund request
- The decision communicated by email is final and binding
10. Refund Method & Timeline
If approved:
- Refunds will be processed via the original payment method
- Processing time depends on the payment gateway and bank
- Typical timeline: 5–10 business days
Automation Community is not responsible for delays caused by banks or payment providers.
11. Chargebacks & Payment Disputes
⚠️ Initiating a chargeback without contacting us first may result in:
- Immediate suspension of your account
- Permanent revocation of access
- Blacklisting from future services
We strongly encourage users to contact our support team before raising any payment disputes.
12. Policy Abuse & Account Termination
Any attempt to abuse the refund policy, including but not limited to:
- Repeated refund requests
- False claims
- Sharing content after refund
- Multiple account usage
May result in:
- Refund denial
- Account termination
- Legal action if required
13. Policy Updates
Automation Community reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
14. Contact Information
For any refund, cancellation, or payment-related queries, contact us at:
📧 support@automationcommunity.com
🌐 https://automationcommunity.com
