Description
Premium Course Support is a paid, one-time support service created to help learners clear doubts and understand concepts from our courses more effectively.
What You Get?
This support is strictly limited to the course you select during purchase and is intended only for course-related questions and clarifications.
✔ 15 days of course support from the date of activation
✔ Unlimited questions related to the selected course only
✔ Email / ticket-based support system
✔ Concept clarification and explanation of topics covered in the course
✔ Guidance to understand lessons, examples, and course flow
✔ Structured responses from our support team
Course Coverage
You can choose any ONE course from our learning platform during purchase:
👉 https://learn.automationcommunity.com/
Support will apply only to the selected course.
Important Support Rules
To keep support fair and effective, the following rules apply:
✔ Support is valid for one selected course only
✔ You may ask unlimited questions related to the selected course
❌ Questions from multiple courses are not allowed
❌ Mixing doubts from different courses under one support request is not permitted
❌ This support does not include designing, project work, or custom development
If you need support for another course, a separate support purchase is required.
Support Mode & Response Time
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Support Mode: Email Ticket System
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Response Time: Within 24–48 business hours per response
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Support Duration: 15 days from activation
Support is asynchronous and handled through tickets to ensure clear and trackable communication.
What Is NOT Included?
To avoid confusion, this support does NOT include:
❌ New course content
❌ Custom PLC/DCS/SCADA program development
❌ Project design or system architecture
❌ Hardware or field troubleshooting
❌ Live calls, screen sharing, or instant messaging
❌ Support for topics outside the selected course syllabus
How does it work?
1️⃣ Purchase Priority Course Support (One-Time)
2️⃣ Select the course you want support for
3️⃣ Complete the payment
4️⃣ You will receive a support email ticket from us — reply to that email with your query
5️⃣ Receive responses from our support team
6️⃣ Continue replying to the same email ticket to ask unlimited questions for the selected course (within the support period)
Validity & Usage
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Support validity starts from the activation date & time
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Valid for 15 calendar days
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Unused support time is non-transferable
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This is a one-time support service, not a subscription
Pricing
💲 USD 10 – One-Time Payment
Final Note
This support is ideal for learners who want focused help for one specific course without confusion or overlap.
Please ensure you select the correct course before completing the purchase.
