The 1-Hour plan means approximately 1 hour of effort is estimated based on the confirmed scope. The mentioned time is indicative only, and actual effort is usually higher.

The Core plan is designed for moderate PLC work, including logic corrections, sequence or interlock troubleshooting, I/O validation, HMI updates, and controlled testing. This plan fits most standard automation support requirements. The hours are for estimation purposes, and actual effort is typically higher.

You need to share your work details with us, such as: PLC brand and model, Exact Problem description, System size or scope, Expected changes or deliverables. Based on this information, we will review the scope and recommend the most suitable plan.

If the scope changes during or after the project due to: Missing information, Additional requirements, New tasks or changes. You will be required to: Upgrade to a higher plan, or Purchase additional support hours, based on the revised scope and effort involved. All scope changes will be discussed and agreed upon before proceeding.

Scope of work confirmation ensures: Correct plan selection, Clear deliverables and expectations, Fair pricing based on actual effort, Smooth execution without disputes. This protects both the client and the service provider.

No. All plans are one-time usage plans, strictly tied to the confirmed project scope. The hours mentioned in each plan are indicative and used for rough estimation only. In many cases, we spend more time than the mentioned hours to complete the work successfully.

No. Each plan applies to only one project and one confirmed scope of work.

Yes, refunds are applicable only if we are unable to deliver the confirmed scope of work after scope confirmation. Once the work has started or partial delivery has been made, refunds are not applicable.

No. All plans are one-time, scope-based support plans. There are no subscriptions, recurring charges, or automatic renewals.

Yes. If your requirement does not fit the listed plans, you can request a custom plan. The scope, duration, and pricing will be defined based on your specific needs. All payments must be paid before starting the work.

Support is provided primarily on a remote basis (online email-based), unless otherwise discussed and agreed during scope confirmation. On-site support, if required, will be handled separately (based on availability).

Revisions are limited based on the selected plan and apply only within the confirmed scope of work: Starter Plan – Up to 1 revision, Core Plan – Up to 2 revisions, Ultimate Plan – Up to 3 revisions. Revisions are permitted only for testing, verification, and fine-tuning of the logic as per the agreed scope. Additional changes, new features, or scope additions are not allowed as part of revisions. Any revisions beyond the above limits, or any changes outside the confirmed scope, will require additional support hours or a plan upgrade, subject to discussion and approval.

If payment is made without prior contact, the payment will be used only after scope discussion and confirmation. If the confirmed scope requires additional effort, you will need to add or upgrade support hours. If a refund is applicable in this case, the refund will be processed after deducting payment gateway charges.